Frequently Asked Questions
Everything you need to know about your Stündenglass experience.
How long does standard shipping take?
Orders are typically processed within 24-48 hours. Standard domestic shipping takes 3-7 business days, while international shipping can take 10-15 business days depending on your location.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that certain limited-edition collaborations may be final sale.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
Are your materials sustainably sourced?
Stündenglass is committed to ethical fashion. We prioritize high-quality, durable fabrics and work exclusively with manufacturers who adhere to fair labor practices and environmental standards.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.
Do you offer international customs and duties coverage?
For international orders, shipping costs do not include import duties or taxes. These fees are determined by your local customs office and are the responsibility of the recipient.